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Chris Lehane had his work cut out for him. The strategic Mr Fix-It for accommodation giant Airbnb arrived in Sydney this week in the middle of a heatwave and at the start of a holiday season in which tempers are expected to flare between residents and tourists using the accommodation platform.
But the head of global policy for Airbnb came prepared. Lehane had recently unveiled a gentler, more collaborative approach to working with city officials in New York, London, Amsterdam and New Orleans. In Sydney, too, his tone was similarly co-operative.