There are many great sources that describe the various functions of a strata manager and provide advice on how to work with them. Below are some useful resources.
Strata Schemes Management Act 2015 - https://www.legislation.nsw.gov.au/#/view/act/2015/50
Strata Schemes Management Regulation 2016 - http://classic.austlii.edu.au/au/legis/nsw/consol_reg/ssmr2016333/
Property Stock & Business Agents – http://www8.austlii.edu.au/cgi-bin/viewdb/au/legis/nsw/consol_act/psabaa2002385/
Strata Community Association Code of Conduct - https://www.strata.community/about-us/sca-code-of-conduct
a) NSW: Strata Schemes Management Act 2015 contains a broad range of powers both administrative and proprietorial in nature. View or download a copy here: www.austlii.edu.au/au/legis/nsw/consol_act/ssma1996242/
Relevant NSW Legislation: Strata Schemes Management Act
Chapter 2 – Management of strata schemes
Part 1 – Introduction
Section 9: Who else may be involved in managing a strata scheme?
The owners corporation may be assisted in the carrying out of its management functions under this Act by any one or more of the following:
(a) the executive committee of the owners corporation established in accordance with Part 3,
(b) a strata manager appointed in accordance with Part 4,
(c) a caretaker appointed in accordance with Part 4A.
Part 3– Others involved in management--the executive committee [Sections 16 – 25]
Division 1 – Appointment of strata managing agent
Division 2 – Functions of strata managing agent
Division 3 – Accountability of strata managing agent
Sections 26 - 40
Part 1 – Provisions with respect to the constitution of an executive committee - and the appointment of the chairperson, secretary and treasurer.
Part 2 – Provisions relating to meetings of executive committee
b) SSM Regulation 2016
c) The Property, Stock and Business Agents Act. An Act to provide for the regulation of property, stock and business agents: http://www.austlii.edu.au/au/legis/nsw/consol_act/psabaa2002385/
Australasian Legal Information Institute[Austlii]This database contains selected decisions of the Consumer, Trader and Tenancy Tribunal of New South Wales from 2002: www.austlii.edu.au/au/cases/nsw/NSWCTTT/
d) The NSW Office of Fair TradingA very useful booklet Strata living: What you need to know about living in your strata community (July 2011 FT045). It briefly covers all the important areas of strata living. It is highly recommended that this booklet be a first stop to gain an overview of strata living. It is available hardcopy and online: www.fairtrading.nsw.gov.au/pdfs/About_us/Publications/ft045.pdf
A web page Fact Sheet called Managing agents and caretakers: http://www.fairtrading.nsw.gov.au/Tenants_and_home_owners/Strata_schemes...
e) Strata Community Association is the peak body for strata managers in Australia
Code of ethics for strata managers:http://nsw.stratacommunity.org.au/page/about-us/code-of-ethics/
Strata management qualifications:
f) Flat Chat ForumJimmy Thomson’s web site has a forum for strata manager issues discussion: https://www.flat-chat.com.au/forum/strata-managers
Dynamic Property Services choosing a manager checklist: http://www.dps.net.au/choosemngr.html
Strataman has a useful website on all things strata: http://www.strataman.com.au/StrataManagement.html