"The whole strata community owes a huge debt of gratitude to you and the OCN executive. Much appreciated."
4.15 Dealing with difficult owners
If you find yourself wondering how to deal with a difficult owner firstly ask yourself are you a difficult executive committee or executive committee member? Do you know your obligations and responsibilities? Do you understand the rights of owners and residents? Are you concerned with a fair hearing for everyone’s individual issues or just those that affect you or that you agree with? If you can answer these honestly in the positive then you will likely be able to deal with difficult owners’ with frivolous and legitimate issues well - as you are not trying to protect you own interests.