"The whole strata community owes a huge debt of gratitude to you and the OCN executive. Much appreciated."
4.14 Paying attention to everyone’s needs
If one of your owners or tenants is having great difficulties or strong issues with the executive committee decisions or process, you should aim to ignore any personality conflicts and look very carefully at the issues being raised, the obligations of the executive committee and owners corporation and the rights of the owner/tenant.
Of course, if a resident or owner disagrees with a decision they can take the matter up with the Consumer, Trader and Tenancy Tribunal, which many owners do (see 4.3.1).