3.8.4 Selection criteria | Owners Corporation Network

3.8.4 Selection criteria

The table below is a sample of what you can use to summarise comments or rating of relevant criteria for each proposer.

TABLE 2: Relevant Selection Criteria

Component

Incumbent

Proposal2

Proposal3

Proposal4

Cost

 

 

 

 

Service

 

 

 

 

Company (size, history, reputation)

 

 

 

 

Specific Strata Manager

 

 

 

 

Number of strata plans per strata manager

 

 

 

 

Service/Performance

 

 

 

 

Interviews/Feedback

 

 

 

 

Transition/Switching costs

 

 

 

 

...

 

 

 

 

Distinctive Services:

 

 

 

 

                Scanning

 

 

 

 

                Email

 

 

 

 

                Reporting

 

 

 

 

                EC member training

 

 

 

 

                Recording, reporting system

 

 

 

 

                Various manual templates

 

 

 

 

                Website hosting

 

 

 

 

                ...

 

 

 

 

Before you appoint a strata manager, make sure you request a copy of the manager’s proposed management contract and check this against the one you finally sign. Do not rely on what is said in a sales proposal because sometimes costs or services are different to the contract you eventually sign.

Another helpful tip, especially for jurisdictions such as NSW where managers must be licensed, is to go to the NSW Fair Trading’s website and do a search on your proposed manager. Not only can you search the company, but also the individual manager.