"The whole strata community owes a huge debt of gratitude to you and the OCN executive. Much appreciated."
3. Night Cleaning
Situation: A large strata had 24/7 concierge. Concierge staff had a pager so would be called if they were needed and away from the desk doing their rounds or dealing with a situation. When a new executive committee took over from a long standing one – they found a number of ‘beds’ in common property service rooms. After investigation it was determined that the night shift workers were regularly going for quite a few hours sleep in the early morning hours and only appearing during those hours when paged.