"The whole strata community owes a huge debt of gratitude to you and the OCN executive. Much appreciated."
2.3 Improving performance
Communicating with your strata manager is important. If you are experiencing performance issues, identify exactly what the situation is and what you would like to change. Differing expectations can often be overcome by having an open dialogue. However, in the end, your ability to enforce an improvement will depend on the terms of the specific agreement.