2.2.1 What to expect from your strata manager: as an owner | Owners Corporation Network

2.2.1 What to expect from your strata manager: as an owner

Queries- If you have a query you could write to the strata committee directly, if the strata committee elect to communicate with owners directly, or you could write to the strata manager and ask them to have it tabled at the next strata committee meeting.

It is always worth asking your strata manager to answer the question first, but ask the question in such a way that the strata manager can respond easily e.g. “I would like an a copy of xyz  – can you provide this information to me or should I come into the strata offices to view the records or request it at a strata committee meeting?”. Whatever the ability or obligations of the strata manager to meet your request, out of courtesy you should expect a reply that will give you some direction in resolving the issue.

Viewing the records- An examination of the strata records is often truly enlightening. As an owner you or your representative can book time to view any or all of the strata records at the strata manager's office. There is usually a nominal hourly cost for this service, as specified in the relevant act or regulations.  Currently in NSW it is $34.10 and an additional $17.60 for each half-hour or part half-hour. If you are a strata committee member the strata manager should not impose the fee as you are an appointed committee member doing research as you see fit.

There will be a number of physical or electronic files such as ‘Service Contracts’, ‘Financials’, ‘Correspondence’, ‘Current Issues File’, 'Invoices’, ‘Meetings’, 'Strata Roll’, ‘By-Laws’, ‘Proxies’. These will go back a year or so.  If you want earlier archived documents you need to ask the strata manager to leave them out for you (but be prepared for a large number of boxes to be there when you arrive!). Don’t be afraid to ask your strata manager for the information if you can’t find it – especially their ‘current file’ which may sit on their desk and not in the records provided to you. All the correspondence between the strata committee, the strata manager and any service provider or lawyers should be available for viewing. Some legal documents may be subject to legal privilege if ligigation is on foot and may not be available for inspection if you are a party in the proceedings. If something is missing the Act allows you to request that it be produced within 10 days. You are entitled to write notes or copy anything and take this copy away.


Relevant NSW Legislation: Strata Schemes Management Act (2015)

Section 183: Inspection of owners corporation documents


Relevant NSW Legislation: The Strata Schemes Management Regulation (2016)

Schedule 4: Fees