2.2.2 What to expect from your strata manager: as an officer / strata committee member

Liaison person– The strata committee may have a contractually designated ‘contact or liaison person’ through whom all communications with the strata manager should be filtered (usually the secretary). It is preferable that communications be funnelled through this person, but your strata manager will usually respond to every strata committee member out of courtesy, even if they don’t have to.

Inspecting records– a strata committee member can inspect the strata records without cost as part of their obligations and duties.

Budgeting– Your strata manager should be able to put together a preliminary annual budget and required levy estimate. The treasurer and the strata committee should then review this line by line and adjust as appropriate.

Spending– Depending on the agreement terms your strata manager can procure services, monitor and report on spending. If you have no building manager or caretaker the strata manager would be the person who ensures these things are done if it is specified in their contract.

Manuals– If you are creating any building manuals (operations manual, procedures manual, residents handbook) the first point of call is to ask your strata manager - they often have a 90% complete manual template and can tailor the last 10% for your building.

Establishing good service provider contracts– Strata managers may have templates or samples of good service provider contracts that they can share.

By-law samples– Your strata manager may have come across useful by-laws in their other clients schemes and may pass them onto you for ideas if you ask.

Special projects– You can also engage your strata manager in various projects and research over and above that in the contract. However, understand that work not included in the contract may be charged out at full commercial rates as specified in the agency agreement.